FAQs

Why buy The Purple Seal socks?

"Excellence should be expected, not wished for". That's my credo.

I am personally invested in this community. Once we start our relationship, you will be talking to the highest decision maker. This will maximise your overall experience, from questions to recommendations and opinions on present and future collections and styles, and make any problem resolution much easier and quicker. All orders are processed within 24 hours (working days only). If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Be part of our community and explore, through our products and articles, a world of craftsmanship, where quality matters over quantity.

About quality:

 

Where do you ship to?

We offer FREE UK DELIVERY TO ALL ORDERS, FREE EU over £99 and *FREE WORLDWIDE countries over £199. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. 

  REGULAR FREE
UK Express All Orders
EU Standard £9.00 orders over £129
EU Express £19.00 orders over £179
Worldwide Standard* £19.50 orders over £199

* We currently ship to the following countries outside the UK and Europe: Australia, Bangladesh, Canada, China, Honk Kong, India, Japan, Pakistan, Russia, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, United States.

However, If you would like to receive an order to any other country or are having issues please contact us directly at thepurpleseal@vquality.co.uk or by using our contact form.

 

What If I wish to return my products?

Our Return & Refund Policy provides detailed information about options and procedures for returning your order

 

Where are your leather accessories made?

All our leather products are handmade in our workshop in United Kingdom, with the highest quality leather sourced from top tanneries in Italy and France.

 

How can I order a bespoke leather product?

Email us or message us through our contact form  to arrange a call and discuss your project in detail. Get inspired by our gallery of bespoke leathergoods.

 

What discounts and promotion are available?

Sign up to our Rewards program to earn points with your purchases, social interactions and as our birthday gift. By subscribing to our newsletter, you will receive not only updates on new products and articles, but also access to new products private sales.